SHIPPING UPDATE 14TH FEB 2020
HERE WE GO AGAIN !
DUE TO SEVERE WEATHER CONDITIONS ABOUT TO HIT MOST OF THE UK, THERE ARE POSSIBLE DELAYS ON ALL SHIPPING OPTIONS TO ALL LOCATIONS.
Please be patient, and if your order does not arrive in a few days then get back to us and we will take action then.
If your order is time dependent on delivery,for a present for example, then please check the delivery option information below and contact us if you are unsure which option to select.
We ship from the UK to Europe.
(We do not ship to the Czech Republic or the Netherlands as they have a seperate Schiit distributor, please contact Schiit US for further details.)
Wendy, Shipping Manager at firstname.lastname@example.org
Chris, Customer Services at email@example.com
All orders with cleared payment received by 2pm will
be shipped the same day.Monday - Friday.
We try to ship all orders received up till 3pm
If you have not received an email with Tracking information then please check your spam folders and contact us if you still cannot locate the information.
If your order does not arrive within the time estimate on your order details then please contact us and we will check the tracking and do all we can to find your order.If for some reason this does then not arrive a few days after the latest estimate given, we will replace your order if possible.
can nominate a work place address at point of ordering,If paying by Pay
Pal, please add the address to your account and select this when paying
If you are not going to be in on the day of delivery,please select the DPD option and you can nominate a safe place yourself and fully track the parcels location and change delivery address etc.
Payment by Pay Pal
All orders paid for by Pay Pal must be delivered and signed for to the address in the Pay Pal account used for payment.Please add a guest address to your account before paying if necessary
Please inform us if you need to change the delivery address for any reason.
UK Deliveries options.
Please note that we cannot change the address on the order with Tracked 24 or leave anywhere like a porch or a shed.
We cannot leave a phone number, or instructions, for Royal Mail either.
If you know you are not going to be in please select DPD and nominate a change of address via their email system or a collection Point.
DPD UK and Tracked 24 are not a guaranteed next day service and a postage refund cannot be given if it does not arrive next day as delays can occur.
Royal Mail Tracked 24 - up to 5 Kg - Next business day (Not Guaranteed 96% next day) 2pm cut off.
Royal Mail Special Delivery - up to 2Kg (Next Day Guaranteed by 1pm) 2pm cut off.
UPS - over 2 Kilos (Next Day.) 1pm cut off .
DPD UK 3pm cut off
DPD App available giving location of driver on delivery day and option to change delivery address if not in.
Saturday delivery UK only
This is available to order between Thursday after 3pm and Friday 1pm.
Please ensure you select the correct option when ordering
DPD standard Saturday over 2 kilos.
A DPD timed delivery is available at an extra charge on request.
DPD Sunday delivery is available on request at an extra charge
If your order is urgent then please contact us at firstname.lastname@example.org and we will do all we can to accommodate.
We can even provide a same day delivery Service to some areas, if required.Cut off 11am.
You will be informed of the delivery cost once you enter a valid delivery address before your order is processed.
We do not ship to the Czech republic.
Please note that customers with a none Mainland address to areas like Canary Islands and Azores who select the mainland area instead of the correct offshore area will be subject to extra charges and long delays on their order.
If your area is not listed at point of payment then please contact us.
Please be aware that increased security is causing some delays to some areas
DPD predict is available in the following countries
Portugal,Slovakia,Slovenia,Spain and Switzerland
This allows you to change the day,time or place of delivery.
We cannot book a delivery on a specific day or a Saturday to any address outside the UK.if this is a problem you can nominate a local Collection Point.
We can accept cancellations on International orders that have not already been collected by the courier.
Cancelling an order after this will mean a charge, as we are charged for any recalls.Depending on the delivery address and the courier it may be better to return the order on delivery.
please contact us as soon as you know you want to cancel and we will advise you as to the best option.
DPD Standard Europe (2-7 working days) depending on area. 3pm cut off. Fully Tracked
UPS 2 Kilos (2-7 working days) 1pm cut off. Fully Tracked.
Express option is available in some areas via UPS only.
For your protection, a signature will be required on delivery.
Courier option may differ from that selected depending on availability.
Customs, Duties and VAT
If your delivery location is not in the EU please contact:-
Chris Dolbear at email@example.com and she will process your order.
VAT will be deducted, from the applicable UK rate for items exported to countries outside the European Union under certain circumstances.
All items are sold on a Delivery Duty Unpaid basis, so recipients outside of the EU may have to pay import duty or other taxes.
We cannot be held liable for any import duties payable on orders made and recommend that all customers make themselves aware any of such local charges before ordering.
We can also not be held liable should local customs officials decide to hold or confiscate items for any reason.
If you are not available to receive your parcel we do ask that you contact the carrier to rearrange delivery or collection, failure to respond may result in the return of the parcel to us and charges may incurr.
We cannot replace/refund until the parcel arrives back with us.
We will do all we can to assist in its location.
A redelivery fee at cost may be charged.
Parcels with no delivery attempt made showing on the tracking will be replaced or refunded after a reasnoble time has expired and all attempts at locating the parcel have been made.
If for some reason your choice of courier is not available or is showing a slower than quoted delivery date, we may send your order by another courier.We will keep you informed of any changes.
Please note that some countries for UPS delivery come under a remote surcharge list
If your location comes up as standard delivery, we will refund the difference to you as we cannot list all locations.
If your country is not available at point of ordering please contact us first
Prices and Currency
All prices on schiit.co.uk are in pounds sterling and include VAT, at the applicable UK rate.
Please enter a contact phone number with your country and area code
Visitors to the UK (Shipping to Hotels)
If you are visiting the UK and would like your order delivered to your hotel please check the following:
Call the hotel you are visiting and verify that they accept deliveries for hotel guests.
Check that the booking at your hotel is made in your name (rather than in the name of a company or another visitor).
Important Note: If for any reason the hotel refuses the delivery and the item is sent back to us we reserve the right to charge for the cost of delivery and return to our warehouse
We offer FREE shipping to all BFPO addresses
Please contact Wendy at firstname.lastname@example.org for further information
Please ensure that you enter all necessary information
Rank,location, BFPO number etc.